Returns:

We understand the importance of your satisfaction with our products. Ali Electric Store accepts returns exclusively for defective products. If you receive a defective item, please follow the outlined process below to initiate a return:

  1. Contact Us:
    • Reach out to our customer support team within specified time frame of receiving the product, detailing the defect and providing relevant photos if possible.
  2. Return Authorization:
    • Our team will review your request and, if applicable, provide you with a return authorization.
  3. Secure Packaging:
    • Pack the defective item securely, ensuring it is in its original packaging with all accessories included.
  4. Return Shipment:
    • Ship the item back to Ali Electric Store using the provided return address.
  5. Inspection and Refund:
    • Upon receiving the returned item, our team will inspect it. If the defect is confirmed, we will initiate the refund process.

Please note that returns for reasons other than product defects are not accepted.

Exchanges:

Unfortunately, Ali Electric Store does not offer exchanges at this time. We recommend reviewing our product descriptions and specifications carefully before making a purchase. If you have any questions or concerns, feel free to contact our customer support for assistance.

Thank you for choosing Ali Electric Store. We are committed to providing you with quality products and a transparent return process. Your satisfaction is our priority.