Terms & Conditions

These terms cover this website and every order placed on it. Read them before you buy.

1. Introduction and acceptance

This website is owned and run by Ali Electric Store, Near Insaf City, Hala Road, Shahdadpur, Sindh, Pakistan. That shop is also our principal place of business. “We” means Ali Electric Store. “You” means whoever is browsing the site or placing an order.

We sell electrical goods and solar equipment online, and we do local electrical work in Shahdadpur. We sell and deliver within Pakistan only. Ali Electric Store is the name used on this site, on our order confirmations and on our invoices.

Placing an order, or asking us to supply goods or services, means you accept these terms.

A working day here means Monday to Saturday. Sundays and public holidays in Pakistan are not counted.

2. Eligibility and your account

You must be 18 or older to place an order. A younger buyer needs a parent or guardian involved, and the order then counts as theirs.

Order as a guest or open an account. Anything done through your account counts as done by you, so keep your password to yourself. Give us a phone number that stays switched on. The courier calls it before delivering. We can close an account used for fraudulent orders or for abuse of our team or the courier.

3. Products, prices and product information

We stock solar products, charge controllers, PV solar inverters, batteries, battery chargers, voltage protectors, lights, breakers, switches, fans, cables, tools, fire safety items and accessories. Each product page carries the price, the stock status, the specifications and the warranty for that item.

Prices are in Pakistani Rupees (PKR) and every payment is charged in Rupees. The delivery charge is the only amount we add to the product price, and you see it before you order. The total at checkout is what you pay us.

Product images are representative. Buy on the stated specifications, not on the size an image suggests. Where ours differ from the manufacturer’s printed specification, the manufacturer’s is correct.

Prices and stock change. Where a page is plainly wrong, a decimal point out of place or a specification off another product, we can correct it. If your order is already in, we contact you with the right price so you can confirm it or cancel. If we cannot reach you, we cancel it and refund what you have paid (section 8.4).

4. Orders and order acceptance

Your order is an offer to buy. It is accepted when we confirm it, or at the latest when we hand the goods to the courier. The automatic order-received message records that your order arrived, nothing more.

We may decline or cancel an order where:

• the item is out of stock or discontinued;
• the price or the description was wrong, as in section 3;
• we suspect fraud, or the payment cannot be verified;
• the address is outside Pakistan, or in an area the courier does not serve;
• a cash on delivery address or phone number cannot be verified, or a previous cash on delivery parcel to the same customer was refused;
• the quantity looks like a trade order, which we would rather quote separately.

Where we decline or cancel an order before dispatch, we refund everything paid on it, the advance delivery charge included.

5. Payment terms

Cash on delivery and advance bank transfer are the methods used on most orders. Where online payment is enabled on a product, it is offered at checkout too. Each product page shows which of these apply to that item:

• Cash on delivery, where it is offered and inside the courier’s serviceable areas. Some individual products are prepaid only.
• Bank transfer, meaning a direct bank deposit, as an advance payment. Our account details are shown when you pick that method at checkout.
• Online payment at checkout where it is offered, by debit or credit card, Raast, bank account or mobile wallet.

5.1 How cash on delivery works

5.2 Prepaid-only products and the bank transfer discount

Cash on delivery is switched off on some individual products, which are prepaid only. On those the full amount, product plus delivery charge, is paid in advance. The product page says so, and the checkout will not offer cash on delivery for them.

Some products carry a bank transfer discount, a saving in Rupees if you prepay the whole amount by bank transfer. The product page shows the amount saved, and the checkout takes it off.

5.3 Online card, Raast and wallet payments

Where online payment is offered at checkout, it is handled by PayFast, which is operated by Avanza Premier Payment Services. PayFast is a PCI-DSS certified payment gateway licensed by the State Bank of Pakistan. The payment is completed on the provider’s own secure page, not on ours. Your card number, expiry date and CVV go in there, and so does whatever authentication your bank asks for. Card details are never stored on our servers. What comes back to us is the result and a reference number.

Online payments are charged in Rupees, and your bank may add charges of its own that we neither control nor refund. If you see a payment you do not recognise, send us the amount and the date and we will identify the order for you.

If a payment fails, is declined after dispatch, or is reversed for a reason other than a genuine dispute about the goods, the amount is still due and we can hold further orders until it is settled. That does not affect your right to dispute a charge with your bank or card issuer.

6. Delivery

We deliver within Pakistan only. TCS is our main courier. For bulky items, or for an area TCS does not serve, we use another courier service. Delivery does not include installation, wiring or commissioning unless we have agreed that separately in writing.

The full terms are on our Shipping and Delivery Policy page. Counted from the day we confirm your order, delivery takes 2 to 3 working days inside Sindh and 3 to 5 working days in the rest of Pakistan.

Delivery is free inside Shahdadpur. Everywhere else a delivery charge applies. The shop works with two zones, “Sindh” and “Other Provinces”. Other Provinces covers Punjab, Islamabad, Khyber Pakhtunkhwa, Gilgit-Baltistan, Balochistan and Azad Jammu and Kashmir.

6.1 How the delivery charge is worked out

There is no flat national rate and no rate list on this page. The charge depends on the product and on where it is going, and weight and size decide most of it. A heavy item such as an inverter costs more to send than a light bulb.

The “Check Delivery Charges” calculator on each product page shows the charge to your area, what you pay in advance and what you pay on delivery. The same figure appears in the checkout total, and that total is what you pay.

6.2 Bulky items

Solar panels, batteries and large inverters are delivered to the entrance of the address, and you may need to help unload them. Installation is not included unless we have agreed it separately in writing.

6.3 Tracking and late parcels

Follow your parcel at alielectricstore.com/track-order/ with your order number and the email or phone number on the order, or with the courier tracking number on your parcel.

If your order has not arrived within the times above, contact us with the order number. We take it up with TCS or the courier that carried it, and we tell you in writing what has happened. If the courier confirms the parcel is lost and it never comes back to us, we refund everything you paid on that order, because you received nothing. A parcel that is refused or undeliverable and comes back to us is dealt with under section 7.2, where the advance delivery charge is not refunded.

7. Cancellations

7.1 Before dispatch

You can cancel at any time before dispatch, and it costs nothing. Call or WhatsApp the numbers in the contact section below, or email us, with your order number, and do it as soon as you can, because we pack orders as soon as they are confirmed. Everything paid on a cancelled order, the advance delivery charge included, comes back in full. Where nothing has been dispatched we start that refund as soon as the order is cancelled.

7.2 After dispatch

Once the parcel is with the courier we cannot cancel it. Refusing it at the door is not a cancellation.

A cash on delivery parcel that you refuse, or that the courier cannot deliver, comes back to us. The advance delivery charge is not refunded. We contact you about sending it out again, and a new delivery charge applies to the second attempt.

If you prepaid the whole amount and the parcel comes back to us, we refund the product amount once it is in our hands. The advance delivery charge is not refunded.

After the parcel reaches you, the only way back is a return (section 8).

8. Returns, refunds and warranty

The full terms are on our Return and Refund Policy page. This is a summary, and that page applies if the two ever differ.

8.1 When we accept a return

• The product arrived defective, or it develops a manufacturing fault. Tell us within 3 days of delivery. That window matches the “Check Warranty (2-3 days)” label that many of our products carry. Test the item as soon as it reaches you.
• The parcel arrived damaged, the item is the wrong one, the quantity is wrong, or an accessory is missing. Tell us within 48 hours of delivery, before you install or use the item, and send photographs or a short video of the parcel as it reached you.

Give your order number when you contact us. We do not accept change-of-mind returns, and we do not swap a product for a different model, size or rating. A confirmed fault may be replaced with the same item. The item has to come back in its original packaging with its accessories.

8.2 How to send a return back

Talk to us before you send anything back. We confirm the fault first and tell you where to send it. Approved returns come to Ali Electric Store (Returns), Near Insaf City, Hala Road, Shahdadpur, Sindh, Pakistan, phone +92 302 309 7605. Use a courier that gives you a tracking number, write your order number on the parcel, and keep the receipt. We cannot be responsible for a return parcel that goes missing before it reaches us.

8.3 What happens when it reaches us

We inspect the item. Where the fault is confirmed we repair it, replace it with the same item, or refund the price of the product, and we tell you which before we do it. If the item works as described, or the damage came from installation or misuse, it goes back to you at your cost.

8.4 How refunds are paid

• Paid by bank transfer: back to the same bank account the money came from.
• Paid online by card, Raast, bank account or mobile wallet: back to the same card or account through the payment provider.
• Paid in cash to the courier: by bank transfer to an account in your own name, so we ask you for the account title, the bank name and the IBAN. You can also collect it in cash at the shop in Shahdadpur.

Refunds are paid in Rupees only, and never into a third party’s account.

Once the returned item is with us and the fault is confirmed at inspection, we start the refund within 7 working days. Most refunds reach the customer within 7 to 10 working days of the inspection result, depending on the bank or card issuer.

8.5 Warranty

Warranty is set per product and printed on that product’s own page. Two kinds of label appear, and the one on the page is the one that applies.

“Check Warranty (2-3 days)” is a checking period, and a large part of the range carries it. Test the item after delivery and tell us within 3 days if it does not work. It is not a long-term manufacturer warranty, and no repair or replacement is offered under it once those 3 days have passed.

“Manufacturer Warranty” is followed by a duration on the product page: 3 months, 6 months, 12 months or 5 years. The 3 days is still the window for reporting a fault to us. From there the item is handled as a warranty claim for the duration printed on the page. A warranty claim can take longer than a return, because the item may have to go to the manufacturer or the importer.

Start a warranty claim the way you would a return: contact us with your order number and what the item is doing. We tell you whether we repair it ourselves or lodge it with the manufacturer’s service centre. Getting the item to us is at the buyer’s cost.

9. Installation and electrical safety

Alongside the store we do local electrical work in Shahdadpur: home electrical installation, repairs, maintenance and appliance fixing. That work is quoted job by job.

Unless we did the installation ourselves and said so in writing, it is not our work.

10. Intellectual property

The site design, the page text, our product descriptions, the product imagery we have licensed or produced, and the Ali Electric Store name and logo belong to us, or to the people we licensed them from. You may read the site, print a page for your own use and share a link to it. Do not copy our descriptions or images into another website, marketplace listing or catalogue, and do not use our name or logo in a way that suggests we endorse or supply you. Brand names and model numbers belong to the manufacturers whose genuine products we sell.

11. Acceptable use

You agree not to:

• scrape or bulk-copy our prices, descriptions, images or reviews by automated means;
• place orders you do not intend to pay for, use someone else’s payment details, or give a false name, address or phone number;
• resell our products while misrepresenting their origin, their warranty or your relationship with us;
• break into, overload or interfere with the site, its payment flow or any account that is not yours;
• upload malware, or post a review or message that is abusive, false or unlawful;
• use the site for any purpose that breaks Pakistani law.

Where this happens we can block access, cancel orders and report the abuse to the authorities.

12. Third-party links and services

The site links out to other companies or depends on them: the TCS tracking system, PayFast for online payments, WhatsApp for support, and manufacturers’ own sites. We do not control them and we are not responsible for their content or their availability. Their own terms apply to you when you use them.

13. Disclaimer and limitation of liability

Stock levels, prices and specifications change often, and a page can be out of date for a short while. Section 3 says what happens when a page is wrong about something you have ordered. Products are sold with the warranty stated on the product page and with the rights Pakistani law gives you as a buyer, and nothing here takes those rights away.

Where our liability can lawfully be limited, our total liability on an order is limited to what you paid for the product in question. We are not liable for indirect loss, such as lost income, lost production or the cost of hiring a substitute, whether it follows a late delivery or a faulty product.

Nothing here excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. If part of this section goes further than the law allows, it is read down to what the law allows and the rest stands.

14. Indemnity

You agree to cover our reasonable losses, costs and legal expenses where they come from your breach of these terms, your misuse of the site, a fraudulent order placed through your account, or installation or resale by you that we had no part in. This does not apply to a consumer buying for their own use who has acted in good faith, and it never covers a loss caused by our own negligence or by a product that was already defective when we supplied it.

15. Privacy

Our Privacy Policy sets out what we collect, why, who we pass it to and how long we keep it. Briefly: we collect what we need to take your order and deliver it, we give your name, address and phone number to the courier, and we hold no card details. Order, payment and invoice records are kept for 6 years for tax record keeping. The site uses Google Analytics 4, and it sends product data to Google Merchant Center and Google Ads so our products can appear in Google Shopping listings.

16. Force majeure

We are not in breach of these terms if something outside our reasonable control delays or prevents delivery: strikes, courier suspensions, road closures, floods, fire, civil unrest, power failures, a nationwide network outage or government action. We tell you when that happens, and you can wait for delivery or, if the order has not gone out yet, cancel it and take back what you have paid.

17. Complaints, governing law and jurisdiction

17.1 Complaints and dispute resolution

If something has gone wrong with an order, come to us first.

17.2 Governing law and jurisdiction

These terms, and any order placed under them, are governed by the laws of the Islamic Republic of Pakistan. The courts at Shahdadpur and the courts of Sindh have jurisdiction over a dispute that is not settled under section 17.1. If you are a consumer, that does not stop you taking a claim to the consumer court of the district where you live.

18. Changes to these terms, and general

We update these terms from time to time. The version on this page when you place an order governs that order, so check the date below before you buy. A change is not applied backwards to an order we have already accepted.

If one clause turns out to be unenforceable the rest stay in force, and not enforcing a clause once does not give it up. You cannot transfer these terms to anyone else without our agreement.

Contact us

Last updated: 26 August 2026