Report a problem with your order

Arrived damaged, wrong, missing a part, or not working? Tell us here and follow our reply.

Start a claim

Check a claim you already sent

Time limits

  • Arrived damaged, wrong item or missing partWithin 48 hours of delivery, before you install or use it.
  • Not working on arrivalWithin 3 days of delivery.
  • Fault that appears laterWithin the product's manufacturer warranty.

Missed the time limit? You can still send a claim and we will review it. Full details are in our Return & Refund Policy.

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