Shipping & Delivery Policy

Where we deliver

We deliver inside Pakistan only. There are two delivery zones in the shop: Sindh, and Other Provinces, which covers Punjab, Islamabad, Khyber Pakhtunkhwa, Gilgit-Baltistan, Balochistan and Azad Jammu and Kashmir. Home delivery inside Shahdadpur is free.

TCS is our main courier. For bulky items, and for areas TCS does not serve, we use another courier service. If your address is outside the courier network we tell you before the order is confirmed, so you can change the address or cancel. If we cannot deliver to your address at all, we cancel the order before dispatch and refund any advance payment in full. Once a parcel has already gone out, the rules under “Failed, refused and undeliverable deliveries” below apply instead.

How the delivery charge is calculated

There is no flat national delivery rate. The charge depends on which product you are buying and where it is going. A heavy or awkward item such as a solar panel costs more to send than an LED bulb, for example, and the same product costs a different amount to send to Sindh than to another province. We do not publish a rate list.

Every product page has a “Check Delivery Charges” box. Type in your city, the province fills itself in, and the charge for that product to that city appears, with what you pay in advance and what you pay on delivery. The same charge is shown in the order total at checkout, and that figure is what you pay us. Nothing is added to it later by us, though your own bank may add its charges on an online payment. All prices and all delivery charges on this site are in Pakistani Rupees (PKR).

Delivery time

Counted from the day we confirm your order:

A working day here means Monday to Saturday. Sundays and public holidays in Pakistan are not counted.

Your city and the courier’s schedule for that route decide the real time, and a public holiday can add to it. Ask us on WhatsApp if you need the expected date for your city.

If your order has not arrived

If your order has not arrived within the times above, contact us with your order number. We take it up with TCS or the courier that carried the parcel, and we tell you in writing what has happened. If the courier confirms the parcel is lost and it never comes back to us, we refund everything you paid on that order, because you received nothing.

Order confirmation

Where something on the order needs checking we call you or message you on WhatsApp, usually about the address, the city, or which model you meant. On a Cash on Delivery order we confirm the advance payment in the same call. Orders are handled during shop hours, which are listed at the end of this page. An order placed outside those hours is picked up when we next open.

How you pay

Cash on Delivery and advance bank transfer are the methods used on most orders. Where online payment is enabled on a product, it is offered at checkout too.

On a Cash on Delivery order only the delivery charge is paid in advance, by bank transfer. The product amount is cash to the courier at the door. On a bank transfer order the whole amount is paid in advance, delivery charge included, and there is nothing to pay when the parcel arrives.

Some products cannot be sent Cash on Delivery. The product page says so, and those orders are prepaid in full. Some products carry a bank transfer discount, which is also shown on the product page and applied at checkout.

An online payment by card, Raast, bank account or mobile wallet is handled by PayFast, operated by Avanza Premier Payment Services, a PCI-DSS certified payment gateway licensed by the State Bank of Pakistan. Card details are entered on the payment provider’s own secure page and are never stored on our servers.

Tracking your order

Track your order at alielectricstore.com/track-order/ with your order number and the email or phone number on the order, or with the tracking number. If you do not have the tracking number, ask us on WhatsApp at +92 341 348 9181.

Checking your parcel

Look the parcel over before you accept it, and on a Cash on Delivery order before you hand any cash to the courier. Check the outer box for crushing, water damage or a broken seal. If it looks damaged, photograph it and call us before you open it.

Report transit damage, a wrong item, or something missing from the parcel within 48 hours of delivery, before you install or use the item, with photographs of the item, the packaging and the label on the box. A report made after 48 hours cannot be accepted, because the courier will no longer take the claim.

Test the product after it arrives. If it does not work, tell us within 3 days of delivery. Many of our products carry the label “Check Warranty (2-3 days)” on the product page. That label is a checking period. It is not a long-term manufacturer warranty, and no repair or replacement is offered under it once the 3 days have passed.

Other products carry a manufacturer warranty label instead, of 3 months, 6 months, 12 months or 5 years. The label that applies to what you are buying is shown on its own product page. The reporting window is the same on those orders: tell us within 3 days of delivery. After that the item is handled as a warranty claim for the stated duration, and a warranty claim can take longer, because the item may have to go to the manufacturer or the importer.

Keep the original box and the packing foam. A product cannot be sent back without them. Our Return and Refund Policy covers the condition the item must be in and how a repair, replacement or refund is handled.

Cancelling an order

Cancelling before the order is dispatched is free. Call us or message us on WhatsApp with your order number. Anything you have already paid, including an advance delivery charge, is refunded in full. Where nothing has been dispatched we start that refund as soon as the order is cancelled. Once the parcel is with the courier the Return and Refund Policy applies instead.

Refunds

On a return, once the item reaches us and the fault is confirmed at inspection, we start the refund within 7 working days. Most refunds reach the customer within 7 to 10 working days of the inspection result, depending on the bank or card issuer.

A refund goes back the way the payment came in:

Refunds are paid in Rupees only, and never into a third party’s account. We do not refund as store credit.

Failed, refused and undeliverable deliveries

A parcel comes back to us if nobody is at the address, if the phone cannot be reached, if the address is wrong, or if a Cash on Delivery parcel is refused at the door. Give a complete address with a landmark, and a phone number that will be answered on the day.

When a parcel comes back to us like that, the advance delivery charge is not refunded. We will contact you to send the order out again, and a new delivery charge applies to the second attempt.

If you prepaid the whole amount and the parcel comes back to us, we refund the product amount once it is in our hands. The delivery charge you paid in advance is not refunded.

Large and bulky items

Solar panels, batteries and larger inverters are charged at their own delivery rate, which the product page calculator shows for your city. They are delivered to the entrance of the address, and you may need to help the courier unload. Installation and wiring are not part of a delivery unless we have agreed that with you separately in writing. We do home electrical work in Shahdadpur, and that is quoted as a separate job.

Complaints

If a delivery has gone wrong, email [email protected] or call +92 302 309 7605 with your order number. For a damaged or wrong item, send photographs of the item as it arrived. We acknowledge a complaint within 1 working day and give you a written answer within 5 working days. If the answer does not settle it, come back to us on the same phone number, WhatsApp number or email address and we will look at it again.

See also our Return and Refund Policy, our Terms and Conditions, our Privacy Policy and our Contact Us page.

Contact us

Last updated: 26 August 2026